The Service module helps you provide superior customer support. Through increased repeat business with your customer base and development of healthy relationships with – and great referrals from – your customers, the Service option provides dramatic and measurable return on your investment. These support tools allow you to manage, record and resolve customer support incidents, quickly identify and address urgent customer issues, and analyze the effectiveness of your entire support department.

With Service, your service and support departments can access and update detailed customer information, manage customer support incidents, track information to resolve defects, quickly process material returns and find answers to recurring issues fast .